Change / Release Manager Ref. 707
This is a full-time position for 37 hours per week Monday to Friday, flexible working patterns will be considered
Do you want to make a difference in the UK and around the globe? Do you enjoy working collaboratively with Project teams, and developers to manage the delivery of software releases to a wide-ranging user community?
You’ll bring your existing Release experience to ensure that our software releases can be successfully deployed, working with stakeholders throughout the development to confirm readiness and negotiating outages with our user base. The Releases you manage will be varied; from a brand new service offering involving deploying hardware and software, to an update to an existing product. As the department moves to using Agile/DevSecOps frameworks, you will also be expected to help mature the release process to work alongside.
This role works closely with the Change Manager so you’ll help to prioritise our workload and provide your release expertise to help with the deployment of some of the Changes.
More About You
You’ll already have:
• A background in managing Releases
• Good written and verbal communication skills
• An ability to influence and negotiate with a variety of internal and external stakeholders
You will also have one or more of the following:
• Certification in ITIL Foundation
• Experience of using tools such as JIRA and/or Call Management Systems
• Knowledge of project deployment methodologies
Your Personal Skills
You’ll be the type of person who:
• Thinks through issues logically and finds appropriate solutions
• Presents confidently and persuasively
• Establish strong working relationships inside and outside the organisation
• Asks appropriate questions to understand requirements and concerns
• Shows flexibility in adapting to the situation or requirements
• Sets an example in high standards and values to others
Putting your skills to use
Using your diverse range of skills within Service Management, you will:
• Manage the implementation of the Release by defining, monitoring and recording appropriate steps to ensure that the transition from “test” to “live” is controlled and approved by all relevant stakeholders
• Negotiate, plan and manage all release activities
• Record and track releases ensuring that risks are managed in a way that allows controlled corrective action
• Keep records up to date in the relevant toolsets
• Manage, develop and communicate the Release Management policy and processes
• Attend portfolio Meetings to represent new Request for Changes and help prioritise the backlog
• Contribute to Impact Assessments, helping to identify risk and impacted stakeholders
• Work with the wider Change and Outage community to:
o Represent the department to discuss, agree and implement new or changes to policy and procedure
o Collaboratively work together where RFC’s span multiple organisations.
What we Offer
Now that we’ve explained a bit about what you will we be doing, here’s what we can offer you
• 25 days annual leave, rising to 30 after 5 years’ service
• 8 Bank Holiday days off in addition to your annual leave
• 2 ½ additional days leave (set dates through the year)
• Paid overtime or time off in lieu. Your salary is for your contracted hours. If you work more, we believe you should be rewarded for that
• Training. This can be anything from a ½ day internal course to a distant learning degree. If it’s relevant to your career, we will aim to support you
• A competitive Pension scheme
• On site nursery (subject to availability)
• Free parking
• Free onsite gym, open 24 hours a day
• Affinity Groups – whether you are disabled, LBGTQ and/or BAME. We provide an inclusive environment and support for everyone.
HMGCC is proud to hold the status of Disability Confident Employer. In line with this, we offer the Disability Confident - Offer of Interview. To find out more and how you can apply under this scheme, please click here.
We’re HMGCC, Her Majesty’s Government Communications Centre. You may not have heard of us before. It’s OK, we’re used to it! That’s because our customers are other UK Government Departments. Using our collective expertise, we develop communication systems for our customers that are innovative, reliable and totally secure to protect national security at home and overseas.
We’re not looking for any one type of person. We’re looking for talent from all different backgrounds to join our organisation, where we genuinely respect and value each other's differences, as well as our similarities. It makes us even better at what we do.
We invest in our people, not only with training but also support throughout your career with us; to allow you to reach your full potential at work, as well as enjoy the work/life balance many aspire to.
To find out more about us and if we’re the right fit for you, please click here.
Discover more and apply here.
Our Recruitment Team will process your application once the role has closed and everyone will get a response.
Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.