This role is available full-time for 37 hours per week or part-time with a minimum coverage of 30 hours.
Flexible or compressed working patterns available.
This role is predominantly based in the office, though some home working will be possible as the work allows.
National security engineering – it’s what we do.
But what is engineering without the people who use it?
In this role, you’ll bring the people and tech together and really make a difference to national security.
At HMGCC, engineers rely on their IT to create tools and technologies to protect national security.
The Chief Technology Officer’s (CTO) team are changing how they deliver IT, shifting the focus to prioritise user experience. This is a new role where you’ll join the team at the start of this journey and play a pivotal role in shaping the engagement with internal users and enhancing their IT experience.
You’ll explore the users’ experience and how this affects their work, and how improving that experience will mean the nation is better protected.
As the Relationship Manager, you will work closely with engineers to understand how IT supports their work, and be the primary liaison between them, the CTO team and IT delivery teams. Your mission is to ensure users receive an outstanding experience, communicating and engaging with them effectively, and ensuring their needs drive your plans and strategy.
If you are passionate about creating exceptional customer experiences, building positive relationships, and making a lasting impact, we want to hear from you.
More About You
To apply for this role, you will already have:
- Experience in relationship management or a similar role.
- The ability to build successful relationships with stakeholders, partners and colleagues.
- Experience of improving user experience.
- Proven problem-solving experience.
To strengthen your application, it would be beneficial if you also have:
- Familiarity with IT services, systems, or support processes.
- Familiarity with engineering or another technical discipline.
Your Personal Skills
You will be someone who:
- Communicates in a straightforward, open and engaging manner, choosing appropriate styles to maximise understanding and impact.
- Invests time to understanding people, their context and perspectives, and can represent them to others.
- Works to create a team environment and common focus where colleagues feel valued and respect one another.
- Takes responsibility for your decisions and empowers others to make them where appropriate.
- Reflects on your work, continuously seeking and acting on feedback to improve your own performance as well as your team’s.
- Anticipates changes and acts promptly to reassess workloads and priorities when there are conflicting or urgent demands.
- Successfully delivers high quality outcomes that meet customers’ needs and add value.
Putting your skills to use
Using your diverse range of skills within the Chief Technology Officer’s team, you will:
- Build and nurture relationships with key stakeholders and users across the organisation.
- Act as the voice of the user within the CTO team, advocating for their needs and identifying areas for improvement.
- Design and implement new processes and strategies to enhance the customer experience.
- Gather feedback and insights from users to drive continuous improvement of IT services.
- Partner with technical teams to ensure solutions align with user expectations and business goals.
- Educate and empower users to get the most from the tools and services provided by IT.
- Report on customer satisfaction metrics and highlighting areas of success and opportunity.
What we Offer
Now that we’ve explained a bit about what you will we be doing, here’s what we can offer you
- 25 days annual leave, rising to 30 after 5 years’ service.
- 8 Bank Holiday days off in addition to your annual leave.
- 2 ½ additional days leave (set dates through the year).
- Paid overtime or time off in lieu. Your salary is for your contracted hours. If you work more, we believe you should be rewarded for that.
- Lots and lots of training. This can be anything from a ½ day internal course to a distant learning degree. If it’s relevant to your career, we will aim to support you.
- Our Pension scheme is Alpha. It’s competitive.
- Sports & Social Society. Whether its classic cars or baking, golf or crafting, we have a society for you.
- On site nursery (subject to availability).
- 3 days paid leave a year to support a registered charity of your choice.
- Free parking.
- Free onsite gym, open 24 hours a day.
- Relocation Loan*.
- Affinity Groups – whether you are disabled, LGBTQ and/or from an ethnic minority. We provide an inclusive environment and support for everyone.
About HMGCC
We are HMGCC, the engineering specialists at the heart of the UK’s national security.
We work with the national security community, UK government, academia, private sector partners and international allies to bring engineering ingenuity to the national security mission, creating tools and technologies that drive us ahead and help to protect the nation.
We invest in our people, not only with training but also support throughout your career with us; to allow you to reach your full potential at work, as well as enjoy the work/life balance many aspire to.
To find out more about us and if we’re right for you, please visit our website.
Equal Opportunities
Inclusion and diversity really matters to us. It's not just about numbers or visible differences.
HMGCC are committed to providing equal opportunities and encourage applications from candidates of all backgrounds, ethnicities, gender identities, sexual orientations, and those with disabilities or who are neurodiverse.
We’re not looking for any one type of person. We’re looking for talent from all different backgrounds to join our organisation, where we genuinely respect and value each other's differences, as well as our similarities. It makes us even better at what we do.
We are proud to offer candidates the opportunity to apply through the Offer of Interview Scheme. The scheme ensures eligible candidates are selected for an interview as long as their application meets the minimum criteria for the role. To find out more and how you can apply under this scheme, please see the inclusion and diversity information on our website.
Apply now
Discover more by clicking ‘apply’.
Our recruitment team will process your application once the role has closed and everyone will get a response.
Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.
*If you are relocating to the area and renting a property then we can offer an interest free relocation loan of up to £2,500, which is to be repaid in instalments over a period of 24 months.
