Information Management Specialist Ref. 327
This is a full-time role but flexible working patterns will be considered
HMGCC has an exciting opportunity for an Information Management Specialist to join our growing team. As part of a small Information Management (IM) team, the post holder will provide specialist IM support for a large, secure IT service within a UK Government organisation. IM is a core part of the service and this is a role which will provide a challenge for your information and communication skills as well as excellent development opportunities.
Responsible for a wide range of IM support functions, the post holder will contribute towards providing first rate IM support, focussed on compliant information management; search and retrieval and web-based collaborative working.
Professional and Technical Skills
Essential: We will need you to already have the following skills & experience:
1. A professional or academic qualification accredited by CILIP (the Chartered Institute of Library and Information Professionals) and a good awareness of current IM professional issues.
2+ years' experience in an information management role and well-developed information management skills including an aptitude and interest in working with information structures and standards; plus sound generic IT skills (MS Office).
2. Information Management competencies a) to c) as listed below:
Note: IM is a wide discipline. Candidates must provide evidence for each competency listed but do not need to demonstrate competence in every element of each competency. Please provide appropriate illustrative examples e.g. the issue/problem, what you (individually) did, and the outcome.
The post holder will operate at level 2 of the Government Knowledge & Information Management competency framework. This means that for each competency we will be looking for evidence that you have or can:
- Apply skills and knowledge to complex tasks
- Work with minimal supervision once trained
- Make decisions on issues appropriate to your role
- Provide support and guidance to others
a) Using and exploiting knowledge and information - includes:
- Requirements - understanding user needs and behaviour in order to develop effective IM services; actively engaging and securing agreement between key stakeholders.
- Information retrieval or analysis e.g. search & retrieval to aid information exploitation.
- Supporting collaboration, knowledge capture and information sharing processes and tools. Recognises and acts upon opportunities to work with peers within HMGCC and other organisations to develop good IM practice
b) Managing & Organising Information - includes:
- Understanding business requirements and where IM processes add value.
- Organising and labelling information so that it is both easy to retrieve and appropriately controlled.
- Creation and maintenance of information and records through their lifecycle.
c) Information Governance - includes:
- Information ownership and accountability - providing professional advice and policy guidance on e.g. public records, freedom of information, data protection etc.
- Understanding your own and others' responsibility for managing the information they generate in accordance with policy and can explain this to users.
To strengthen your application it would be desirable if you have:
- An understanding of records management and information management compliance issues.
- Experience of using electronic document and records management software.
- Experience of using web content management software.
- ITIL (Information Technology Infrastructure Library) best-practice framework awareness.
To work as an Information Management Specialist you will be the type of person who:
- Questions assumptions and enjoys finding innovative solutions to requirements, analysing possible options to see which one might work best.
- Values the opportunity to work on your own initiative, being confident in planning ahead and involving others at the most appropriate stage.
- Has excellent communication skills and is able to draft and present persuasive and credible ideas to stakeholders. You are not afraid to challenge or be challenged and will be confident in explaining IM issues to non-specialists.
- Is enthusiastic about working in a team with shared goals, and is a key player in creating positive working relationship inside and outside the organisation.
- Has a positive and proactive approach and always aims to deliver the best possible service, ensuring that you ask the right questions to deliver what customers require.
- Completes management responsibilities effectively. Takes time to understand others, and what motivates them.
- Recognises good performance and encourages people to build on their strengths.
- Really wants to learn and improve your knowledge and skills.
Putting Your Skills to Use
This job description is not exhaustive, but outlines the main responsibilities of the role, which may change in response to business requirements.
1. Provide IM input into a multi-Partner service expansion programme. This will include:
- Driving the information organisation and handling aspects of individual projects;
- Understanding user requirements and business processes;
- Actively engaging and securing agreement between key stakeholders ;
- Delivering formal IM plans to inform subsequent technical and service management work;
- Providing super-user training and on-site support during roll-outs.
2. Responsive processing of customer requests on IM topics; providing timely and high quality feedback to first-line support staff, focused around the organisation's service desk toolset . The more common queries will include
- IM processes for information sharing and the use of web-based collaborative tools.
- Information organisation, search and retrieval to aid information exploitation.
- Document and records management - guidance and best practice.
3. The organisation and management of knowledge and information throughout its lifecycle to effectively support the business. In more detail this involves:
- Managing document and records management processes within the organisation;
- Communicating and working closely with colleagues to promote the benefits of effective information and records management standards with regard to organisational efficiency.
4. Liaison with IM and other colleagues in Partner organisations in order to improve and promote compliance with information standards across the user community.
5. Reviewing, revising and creating guidance and procedural documentation; capturing and sharing knowledge and understanding within the IM and other support teams.
You will play an integral part in ensuring that our Government's communication systems in the UK and around the globe are reliable and totally secure . In return we will offer you a positive and creative environment to work in and give you all of the tools and training to develop and be the best that you can be.
To find out more about HMGCC and how we are truly individual both as an organisation and an employer visit our 'about us’ page.
*If you are relocating to the area then we can discuss the possibility of a relocation package.
Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.