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IT Trainer Ref. 383

£32,130 to £34,355

HMGCC has a unique and exciting opportunity for an  IT Trainer to join  our Service Operations Centre {SOC) team.

The IT Trainer role will provide specialist IT Training support for enterprise-scale, secure Government IT  services,   including   records  and   content  management,   open   source,   search,   retrieval   and collaborative working.  Key elements of the role include setting up an elearning capability, the design and creation of end-user training materials, supporting end and super users within our Partner base. There will  also  be opportunities to  apply and develop  your skills across the  wider team including business analysis, requirement capture and  relationship management.

Technical Skills

We would need you to already have:

  • Demonstrable experience in an IT training role; ideally in a blended learning environment
  • Experience of developing an elearning capability
  • The ability to plan, design and deliver a range of training courses and guidance material.
  • The ability to adapt training approach to the audience; to motivate users with varying abilities.
  • An aptitude and interest in working on improving information sharing and exploitation capability.
  • The ability and willingness to co-ordinate work on several projects at the same time
  • Demonstrable communication skills, including handling difficult/challenging conversations with customers.
  • Willingness to travel to Partner and Supplier sites as required.

To strengthen your application it would be desirable  if you have:

  • Knowledge of ITIL Processes or experience working in an ITIL environment.
  • Experience of working in a highly controlled or secure IT environment.
  • Experience in writing formal business documents.
  • Experience of business analysis approaches most probably as part of a small, multi-faceted team.
  • Experience of working in a BRM and/or BA role.

Personal Skills

To work as a IT Trainer you will be the type of person  who can:

  • Set an example  in high standards and values to others, shows integrity and  professionalism.
  • Think creatively, generate innovative approaches and solutions. Come up with a range of possible solutions and evaluate these effectively.
  • Plan ahead and involve others in a timely way. Get best value from resources (people, money assets and time).
  • Present confidently and  persuasively.
  • Promote ideas and initiatives. Communicate with credibility to a variety of audiences. Draft information effectively to persuade and  inform.
  • Create and encourage positive working relationships.
  • Build and sustain customer relationships,  promote new and flexible  ways of delivering services that are responsive to customer needs. Consistently seek and act on customer feedback to improve services.
  • Encourage the sharing of ideas, look for opportunities for improvement,  put in place mechanisms and  processes for continual improvement, reviews, etc.

Putting Your Skills To Use

Using your expertise as part of our team you will:

  • Develop a professional and  responsive training service that meets the needs of our Partners and works within the overall financial  model of your business area.
  • Introduce an elearning solution and manage for improvement (not a  LMS).
  • Actively engage with  Partners and colleagues to carry out training needs analysis.
  • Design and create training courses and  programmes for a suite of IT applications and services
  • Deliver training as required.
  • Working across the team utilise your skills in supporting business analysis, requirement capture and relationship management as required.
  • Evaluate the effectiveness of training and  learning outcomes, manage for improvement.
  • Support super-users/ experts within each Partner
  • Develop peer networks to keep abreast of current training trends, opportunities and practice.
  • Maintain appropriate records of training and development activities to support resource allocation

You  will  play an integral part in ensuring that our Government's communication systems in the UK and around the globe are reliable and totally secure. In return we will offer you a positive and creative environment to work in and give you all of the tools and training to develop and  be the best that you can be.

To find out more about HMGCC and how we are truly individual both as an organisation and an employer visit 'about us'.

*If you are relocating to the area then we can discuss the possibility of a relocation package.

Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.

This Program / Vacancy is closed to applications.