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Lifecycle Assurance Manager Ref. 430

Corporate & Business Support
£32,491 to £34,740
HMGCC has a unique and exciting opportunity for a Lifecycle Assurance Manager to join our Service Operations Centre (SOC) team.

The SOC Lifecycle Assurance Manager is responsible for the SOC Lifecycle Process.

Lifecycle Assurance Management aims to understand and communicate upcoming technology changes/upgrades, depreciation and end of life (EOL) issues on the live estate, covering hardware and software and the associated Services running on these. Review and highlight areas for acceptance within Terms and Conditions and End User License Agreements (EULA).

Technical Skills

We would need you to already have:

• Excellent attention to detail
• A record of building strong Customer/Supplier relationships
• Experience in defining and implementing policy or procedures
• Ability to wok under own initiative
• Willingness to travel to key sites as required

To strengthen your application, it would be desirable if you have:

• Experience in a Software or Hardware Asset Management role or role of a similar nature
• Familiar with standard Software License Agreements and the ability to read and understand software contract language
• ITIL Foundation qualified
• High level understanding of technical infrastructure and how this underpins services

Personal Skills

To work as a [role] you will be the type of person who:

• Take time to understand others and what motivates them. Encourage individuals to share their ideas.
• Identify and suggest ways to manage risk. Think creatively and generate innovative approaches and solutions. Come up with a range of possible solutions and evaluate these effectively.
• Take action to stop, slow down or change activity when evaluation shows it is not working. Demonstrate a strong financial awareness and consider financial information in decision making.
• Provide comprehensive information to customers and Service Leaders, inspiring confidence. Chair meetings effectively and facilitate agreements. Understand the audience, anticipating reactions and preparing a response that addresses concerns.
• Build effective teams and encourage team identity and commitment.  Participate in corporate work and cross Service project teams.
• Build and sustain relationships with key individuals in the customer group. Take steps to ensure the provision of efficient and responsible customer service. Ensure that long and short term customer needs drive plans.
• Maintain focus and momentum within the team to achieve change. Look for opportunities to learn and improve, including learning from mistakes. Encourage and enable others to share ideas, to suggest changes and make improvements.

Putting Your Skills To Use

Using your expertise as part of our team you will:

• Define, document and publicise the Lifecycle Assurance Policy, Procedures and associated documentation for the SOC, ensuring this is kept current and is adhered to.
• Deliver appropriate training to ensure understanding of and adherence to Lifecycle Assurance policy and process.
• Keep accurate and up-to-date records of all Lifecycle controlled items as appropriate, ensuring the quality and accuracy of information to enable meaningful reports/statistics as required.
• Work with Suppliers to identify and document the lifecycle of Hardware and Software items within the SOC estate.
• Identify and communicate future upgrades/changes, depreciation and EOL items within the estate as required.
• Proactively work with all SOC teams to ensure communicated items are understood and acted upon, recording accordingly.
• Proactively identify any risks that could impact the operational, reputational or commercial exposure of the SOC and raise on the Risk Register, identifying any mitigation where possible.
• Proactively work with SOC Security to ensure any recommended replacement items are compliant and acceptable prior to release into the estate.
• Understand the SOC Services and their underpinning infrastructure to enable identification of potential issues with Service Provision based on upcoming changes, EOL.
• Work with the SOC Teams to understand the development roadmaps.
• Review hardware/software terms and conditions, data sheets and EULAs for acceptance, escalating potential areas of concern as required.
• Identify potential areas for license harvesting and recycling, promoting efficiencies and cost savings.
• Manage the support and maintenance renewals for products, ensuring that support is maintained at appropriate levels or terminated when no longer required.
• Work with SOC teams to ensure that Lifecycle Assurance is considered and included in new developments for the estate.
• Collaborate with Lifecycle Assurance Teams across the Government community to promote best practice adherence.
• Contribute to Continual Service Improvement by suggesting, owning and implementing improvements.
• Work with other Service Delivery Process owners to cross-train enabling back-up support and cover when required.

You will play an integral part in ensuring that our Government's communication systems in the UK and around the globe are reliable and totally secure. In return we will offer you a positive and creative environment to work in and give you all of the tools and training to develop and be the best that you can be.

To find out more about HMGCC and how we are truly individual both as an organisation and an employer visit the 'about us' link.

*If you are relocating to the area then we can discuss the possibility of a relocation package.

Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.

This Program / Vacancy is closed to applications.