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Apprentice - IT Support Ref. 404

Starting salary of c.£16 000
HMGCC has unique and exciting opportunities for an IT Support Apprentice to join our growing ICT Services team. You will have the opportunity to work with the latest technology and equipment and you'll be working with ICT specialists and will gain a solid foundation of IT and infrastructure support skills on which to build your future career.

What makes HMGCC different is that you'll have the opportunity to get involved in a diverse range of hardware and software products. We'll give you the opportunity to develop the necessary skills to deliver a range of high quality IT services for a variety of customers.

You will be required to work a flexible, informal rota to ensure support is available between 0800-1700 (excluding Bank Holidays).

As an IT Support Apprentice, you will complete a one year development programme towards the Apprenticeship Standard for the Level 3 IT Infrastructure.

Your Technical Skills

The minimum technical skills and qualifications we need you to already have:

•    GCSEs or equivalent at Grade A* to C or 9-4 (in English, Mathematics and a Technology/IT subject), OR
•    A relevant Level 2 Apprenticeship, OR
•    Other relevant qualifications and experience

Your Personal Skills

To work as an HMGCC Software apprentice you will be the type of person who:

•    Behaves with integrity: you will be professional, honest and reliable
•    Wants to make a difference: you will want to add value to our organisation by delivering the best possible service, even when you're faced with a challenge
•    Can work in a team: you will be keen to cooperate, collaborate, support and respect your team members to ensure you understand and can achieve our goals
•    Is creative:  you will be passionate about technology and eager to develop your own skills and knowledge to produce accurate, detailed work. You will have an aptitude for logical reasoning and problem solving
The Scheme

Throughout the course of the year there is a series of 1week academic training blocks with face-to-face learning delivered in the training room. This allows you to build a solid foundation of practical skills and knowledge of technical ICT support, covering topics such as networking and architecture, mobile and desktop operating systems, server fundamentals, business process and in introduction to scripting (coding and logic). The remainder of your training is based on blended learning through mentored work placements. We also fund your membership with a professional organisation such as the British Computer Society.

Your apprenticeship programme will ensure you gain both the breadth and depth of experience you need to become a vital part of our future. We will offer you a positive and creative environment to work in and give you all of the tools and training to develop and be the best that you can be.

On successful completion of your apprenticeship, you will begin your career working at HMGCC as a Support Technician within the corporate ICT Support Team. We will continue to invest and develop your skills and knowledge in our organisation where the opportunities to progress are boundless if you have the potential and ambition.

The apprenticeship programme content may be subject to some variation in light of our continuous improvements. If there are significant changes, you will be informed in writing prior to the programme start.

Scheme Qualifications

You will complete your apprenticeship with a City & Guilds Level 3 Infrastructure Technician Apprenticeship. But your development doesn't stop there: you may still have the opportunity to continue your development towards a higher level apprenticeship, or other professional qualification.

Your Career

Here's a flavour of the types of thing you could be doing once you've achieved your apprenticeship:

Service Desk Team: is a single point of contact for IT users and other government IT Service Desks across the UK. Part of a growing team, you'll provide 1st and 2nd line technical support and escalate to relevant technical teams, when necessary. You'll record, monitor and resolve support requests, using Service Desk software and keep users up to date with progress. You'll have contact with customers across our organisation and will develop solid working relationships with our IT users.

Workstation Team: is responsible for resolving technical desktop and associated peripheral equipment issues. You'll respond to service desk calls which have been escalated by the Service Desk team, and assist with equipment moves in support of change programmes. You'll assist with upgrades and new system releases and will provide technology updates to colleagues.

Server Team: is responsible for resolving technical server issues in response to service desk calls. You'll assist with change programmes, upgrades and new system releases and assist in reporting on emerging technical trends and their business impact. You'll provide technology update information to colleagues.

Network Team: is responsible for maintaining and enforcing corporate network security. You'll help to plan and monitor network usage and investigate network issues and liaise with colleagues and suppliers regarding our secure WAN connectivity.

Product Support Team: is responsible for supporting HMGCC's system applications. You'll be evaluating business applications and will be involved in integrating appropriate solutions with existing in-house applications. You'll also assist with change programmes, upgrades and new system releases by supporting and investigating user queries.

If you already have an existing qualification at the same or higher in a similar subject, please contact us to discuss whether your application would be eligible.

To find out more about HMGCC and how we are truly individual both as an organisation and an employer visit www.hmgcc

Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.

This Program / Vacancy is closed to applications.