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SOC Strategic Capability Manager Ref. 517

IT
£32,491 to £34,740
HMGCC has a unique and exciting opportunity for a Strategic Capability Manager to join our Service Operations Centre (SOC) team.

The SOC Strategic Capability Manager is responsible for creating strategic and technical roadmaps demonstrating how the organisation will deliver on strategic objectives.

Strategic Capability Management aims to understand and communicate future developments in the organisation's technology offering. This includes a responsibility to build and maintain relationships with key stakeholders including external suppliers. As such, contract and finance management are central to the role. Building relationships is integral part of this role and you may be expected to travel to customers within the UK.


Technical Skills

We would need you to already have:

• A record of building Customer/Supplier relationships
• Experience in defining and implementing policy or procedures
• Demonstrable experience of leading change initiatives, large or small, within an organisation

To strengthen your application it would be desirable if you have:

• Experience in a technical or technical support role with responsibility for shaping future technical services
• Familiarity with contract management and understanding of key contractual terminology
• ITIL Foundation qualified
• High level understanding of technical infrastructure and how this underpins services Personal Skills

To work as a Strategic Capability Manager, you will be the type of person who:

• Take time to understand others and what motivates them. Encourage individuals to share their ideas.
• Identify and suggest ways to manage risk. Think creatively and generate innovative approaches and solutions. Come up with a range of possible solutions and evaluate these effectively.
• Take action to stop, slow down or change activity when evaluation shows it is not working. Demonstrate a strong financial awareness and consider financial information in decision making.
• Provide comprehensive information to customers and Service Leaders, inspiring confidence. Chair meetings effectively and facilitate agreements. Understand the audience, anticipating reactions and preparing a response that addresses concerns.
• Build effective teams and encourage team identity and commitment. Participate in corporate work and cross Service project teams.
• Build and sustain relationships with key individuals in the customer group. Take steps to ensure the provision of efficient and responsible customer service. Ensure that long and short term customer needs drive plans.
• Maintain focus and momentum within he teams to achieve change. Look for opportunities to learn and improve, including learning from mistakes. Encourage and enable others to share ideas, to suggest changes and make improvements.


Putting Your Skills To Use

Using your expertise as part of our team you will:

• Define, document and publicise the process for capability management ensuring this is kept current and is adhered to.
• Deliver appropriate training to ensure understanding of and adherence to capability management policy and process, including contractual arrangements.
• Work with Suppliers to understand how external resources could support the future of the SOC service catalogue.
• Identify and communicate roadmaps to key stakeholders, particularly portfolio management functions.
• Proactively work with all SOC teams to ensure communicated items are understood and acted upon, recording accordingly.
• Proactively identify any risks that could impact the operational, reputational or commercial exposure of the SOC and raise on the Risk Register, identifying any mitigation where possible.
• Proactively work with SOC Security to ensure any recommended endeavours are considered with respect to policy evolution.
• Understand SOC lifecycle management processes in order to build in replacement services where required
• Work with the SOC Teams to ensure understanding of the development roadmaps.
• Review contract documentation to ensure that SOC interests are preserved where appropriate.
• Identify potential areas for technological efficiencies and cost savings.
• Work with SOC teams to ensure that roadmaps are considered and included in new developments for the estate.
• Collaborate with staff across the Government community to promote best practice adherence.
• Contribute to Continual Service Improvement by suggesting, owning and implementing improvements.
• Work with other Service Delivery Process owners to cross-train enabling back-up support and cover when required.

You will play an integral part in ensuring that our Government's communication systems in the UK and around the globe are reliable and totally secure. In return we will offer you a positive and creative environment to work in and give you all of the tools and training to develop and be the best that you can be.


To find out more about HMGCC and how we are truly individual both as an organisation and an employer visit our 'about us' page.

*If you are relocating to the area then we can discuss the possibility of a relocation package.

Please note dependent on the recruitment requirements, we withhold the right to bring forward the closing date for this role from the original closing date.